Make a data protection complaint
If you believe Innovyance Ltd (the operator of Cortyne) has handled your personal information incorrectly, you can raise a complaint directly with us. There is no charge.
How to contact us
Email info@cortyne.com with the subject “Data protection complaint”. Please explain what happened and how we can contact you. Do not include passwords or confidential proposal documents in an ordinary email.
What happens next
- We acknowledge receipt within 30 calendar days, as required by UK law. Our operational target is sooner.
- We investigate without undue delay, review the available evidence and may ask you for further information.
- We communicate the outcome and any action taken as soon as reasonably practicable after our investigation.
If your complaint concerns information we process for a university or another organisation, we may need to coordinate with that organisation as the data controller.
Your right to complain to the regulator
You may raise a complaint with the UK Information Commissioner’s Office (ICO), whether or not you contact us first. Visit the ICO complaint service.
For more about your personal-data rights, read our Privacy Notice.